Will I void my Mercedes or VW commercial van warranty if I use an independent mechanic?

Many drivers commit themselves to servicing their vehicles through dealerships out of fear they will void their warranty if they go elsewhere, often costing more money or resulting in an inadequate service.

If you purchase a new Mercedes or VW commercial van and have an independent or specialist mechanic of choice that you would prefer to use, the good news is there will be no impacts on your warranty.

Manufacturer warranties in Australia in most cases do not require that a new car must be serviced by the manufacturer’s authorised dealers.

Although some dealerships will try to tell you otherwise, this has never been the case. Historically, the issue has laid with the availability of technical information to independent mechanics. But this has all changed, thanks to the Australian Competition and Consumer Commission (ACCC).

ACCC introduce new data-sharing rules

The ACCC conducted a report on the new car retailing industry to determine issues faced by independent repairers in 2017, to ensure access to technical information needed to repair and service new cars was readily available to them.

Following this report, car retailers and manufacturers are obliged to sell vehicle service and repair information to Australian independent repairers at a fair market price to provide flexibility to new car owners.

Car manufacturers previously had the option to provide this information to their franchise dealers only, and would not share it with the wider repair network. This law, which is the first of its kind in the Southern Hemisphere, makes it easier for your independent mechanic to access technical information about your vehicle.

You can be confident in knowing that you no longer need to ask your dealership “will I void my Mercedes or VW commercial van warranty if I use an independent mechanic?”

Why should you use an independent mechanic?

Independent mechanics can provide a more specialised service than larger dealership service providers, with a more personalised approach to your vehicle. You are more likely to experience a better level of customer service and a higher level of expertise with your type of vehicle.

Independent mechanics specialising in particular vehicle brands usually have more mechanical training having worked in specialised roles, as well as senior positions at dealerships previously. This gives them a more well-rounded knowledge of the car servicing industry.

This higher level of experience can also lead to finding faults that dealerships may otherwise miss due to their heavy workload and lack of experience working with Mercedes and VW Vans.

There are usually cost savings when using independent mechanics with lower prices available if you shop around, or if you have a regular mechanic who you know and trust.

What makes K&G Automotive the best choice for Mercedes and VW Vans?

K&G Automotive is an award-winning leading European Service Specialist based in Brisbane, Queensland specialising in servicing and repairing European vans.

K&G Automotive understands the importance of keeping your vehicle on the road with minimal downtime and disruption. While your vehicle is off the road a 2019 Mercedes Benz Sprinter loan van will be available to keep you on the road during the service.

With more than 25 years’ as an automotive engineer, Shlomi Kuba knows what it takes to lead his team to provide the personalised service you are looking for. They provide high quality repairs and pride themselves on carrying out a complete thorough service.

From a cost perspective, K&G Automotive will save you up to 50% off the dealership prices, whilst giving you a reliable, fast, priority service to get you back on the road quicker.

If you are the owner of a Mercedes or VW van, you can rest assured that K&G Automotive have access to all technical information about your Mercedes and VW Vans to conduct your regular services and mechanical repairs, without affecting your warranty.

Test drive K&G Automotive’s Mercedes & VW commercial van services and repairs with a $50 discount for all new customers with their log book service.

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